Stephen R. Covey
About the book
People just don't care anymore." That focus on golden eggs --that attitude, that paradigm --is totally inadequate to tap into the powerful energies of the mind and heart of another person. Reactive people are driven by feelings, by circumstances, by conditions, by their environment. Some people become so centered on an enemy, so totally obsessed with the behavior of another person that they become blind to everything except their desire for that person to lose, even if it means losing themselves. Whatever compromise they finally agree on, it could be rehearsed over the years as evidence of insensitivity, neglect, or a bad priority decision on either part.